Canon Professional Services (CPS) (2024)

Canon Professional Services is our long running dedicated support programme for Professionals and Businesses. It is designed to minimise downtime for everyone from the individual freelancer through to large corporate customers. Offering discounts on repairs, faster turn around time and maintenance allowance to keep your equipment at peak performance CPS is perfect partner for your business.

Canon Professional Services is open to any individual registered as a business or any company who use Canon equipment for their image creation needs. To be able to subscribe to CPS Membership, company needs to have active Business Account with Canon. To set up Business Account, please request Business ID: https://businessid.canon-europe.com/b2bcustomers/s/login/SelfRegister?language=en_GB&source=itcg

Countries that will be offering the full paid CPS Programme are:
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain (mainland only), Sweden and United Kingdom (mainland only).

The majority of Canon products related to photography or videography have points. Simply select your product during registration to find out its points. Once you have fully completed your product details, these points will be added to your account. Your total points from all products you register make up your membership level. A product’s points may reduce over time, and cannot be redeemed or exchanged.

Subscription for CPS is based on your products registered on your Business Account, the more points accumulated the more options for CPS Tier are available.

Points are greyed-out when there are details missing and a product is not fully registered. Please edit your product registration and fill in all details (serial number, country of purchase, date of purchase and store purchased). Points will then be validated and contribute to your membership level.

Simply sign up and begin adding your products to find out how many points your kit could get you. You don’t have to finish your registration to discover how many points your equipment is worth - just come back later and finish off to receive your points.

You will start collecting points when you register products. You require a minimum of 500 points to be eligible to purchase a CPS Membership subscription.

We have over 3,000 Canon products eligible for registration - including most of our cameras, lenses, printers, and even accessories. Remember to add both old and new equipment, and even Canon products bought outside of your home country could give you points.

You’ll find the serial number for your DSLR on the underside of your camera body, stamped on a sticker on the base plate. Lens serial numbers are located in several places on the lens model. Find out more about locating serial numbers on Canon products.

'Over 130 of our Canon products are eligible for Fast Track turnaround servicing at our official Canon Professional Service Centres.
'Fast Track' Turnaround Time is only eligible for products that have been registered in full with all details completed (serial number, country of purchase, date of purchase and store purchased) and points validated.
Turnaround times are subject to a maximum of 3 products in servicing at one time per member, and does not include shipping time. For comparison purposes the standard, non-CPS turnaround time is approximately 10 days.
Turnaround times cannot be guaranteed and may not be met due to factors such as spare parts availability. However our Canon Professional Service Centres will endeavour to meet the target times listed. If for some reason your turnaround time cannot be met, you will be eligible for a courtesy backup loan depending on benefits of you Membership Tier.
See Terms of Use for more information including how turnaround times are calculated.

The fastest turnaround time for all video products (Cinema EOS and X Series) is 5 days. This is due to the complexity of repairs, availability of parts, and necessary tools needed. If you are entitled to a 2 day (Platinum) or 3 day (Gold) turnaround, we endeavour to complete repairs in our fastest video turnaround time of 5 days. If the repair will take more than 5 days, Gold and Platinum members are entitled to a backup loan if needed.

The Membership fee is charged in advance upon subscription. Payment can be done by card or bank transfer by due date indicated on the VAT invoice.

Please contact us via CPS Priority Support: canon.ie/pro/contact-canon-professional-support/

In order to be able to upgrade Your CPS Membership Tier, you must have the required number of product points to be eligible to qualify for the relevant Tier. However, you can downgrade to any relevant Tier below your current level.

To cancel your CPS Membership, you must visit the Subscription page in Your Business Account and follow the instructions for cancellation.

CPS electronic membership card will be available to download from the welcome email and CPS tab within Business Account.

CPS is run separately for different global regions. However, CPS customers from outside of Europe, Middle East, and Africa are eligible for some services at Canon EMEA facilities and events, with a valid CPS membership card. Please note benefits from your home country may not apply in EMEA.

If you have a CPS Subscription, you may be able to take advantage of Canon priority services outside of the participating countries by showing your valid digital CPS membership card. However, benefits may differ to benefits offered in your home region.